Grievance Redressal Mechanism

We're here to help resolve your concerns

Customer Grievance Mechanism

In case of any complaint or query, you may approach:

Research Analyst

Mr. Prabhat Kumar

SEBI Registered Research Analyst

prabhatdcm@gmail.com
+91 8375804620

Grievance Redressal Process

In case of any grievance/complaint, an investor should follow the below process to ensure timely resolution:

Contact the Research Analyst

Approach the concerned Research Analyst directly to ensure resolution within 30 days.

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Lodge Complaint on SEBI SCORES

If your complaint is not satisfactorily resolved, you may lodge a complaint with SEBI on the SEBI SCORES portal, a centralized web-based complaints redressal system.

Visit SEBI SCORES (opens in new tab)

Physical Complaint Submission

For physical complaints, investors may send them to:

Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block
Bandra-Kurla Complex, Bandra (E)
Mumbai — 400 051, India

SEBI Helpline

You can also write to any SEBI office or contact SEBI's Toll-Free Helpline:

Toll-Free Numbers:

1800 22 7575 | 1800 266 7575

Online Dispute Resolution (ODR)

If unsatisfied with the resolution, use the Online Dispute Resolution (ODR) Portal as per SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023.

Access Smart ODR (opens in new tab)

Frequently Asked Questions

The Research Analyst aims to resolve all complaints within 30 days. If the issue is not resolved satisfactorily, you can escalate it to SEBI SCORES or the Smart ODR portal.

Please provide your contact details, a clear description of the issue, relevant dates, and any supporting documentation such as emails, receipts, or research reports.

Yes, if you file your complaint through SEBI SCORES, you can track its status online. For complaints filed directly with the Research Analyst, you can follow up via email or phone.

Smart ODR (Online Dispute Resolution) is a platform for resolving disputes in the securities market through online conciliation and arbitration, as mandated by SEBI circular dated July 31, 2023.

No, there is no fee for filing complaints with the Research Analyst, SEBI SCORES, or through the Smart ODR portal.